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How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

- Same-day shipping available when deposit is completed before 2pm on weekdays.
- According to order quantity, shipping may be delayed for Tiny pumpkin cake since it is baked after ordering.
- Order placed after 2pm on Fridays will be produced then shipped on Monday.
The name of the depositor and the name when ordering must match, if deposit is not confirmed order will be automatically deleted after 1 week.
If you post the name of the depositor and the name of the person who ordered under [deposit confirmation request] board after payment it will be processed faster.

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 1 - 3 days
  • - Ordered products will be processed when payment is confirmed. But, according to products shipping may be delayed)

Returns & Exchanges

- Must call the Customer Service and register for exchange/return before making exchange/return.
- Product with damages will be exchanged/returned immediately.
- Available only 7 days from receiving the product.
- When returned with a different carrier then CJ Korea Express the extra shipping cost is to be paid by the customer.
- Company does not take responsibility for products returned without the company’s agreement.
- Shipping cost made from Returns due to wrong phone number, address or denial to receive is to be paid by the customer.
- Exchange/Return Address: SuperStarTower 801, 19, Wiryeseoil-ro 1-gil, Sujeong-gu, Seongnam-si, Gyeonggi-do, Republic of Korea
<When Exchange and Return is Unavailable> (교환 및 반품이 불가능한 경우)
- Product lost/damaged by the customer
- Product value decreased due to usage after receiving the product
- Product value decreased due deteriorating with time after opening of the product

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.


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